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Welcome to Express Books Australia!

info@expressbooksaustralia.com.au

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Privacy Policy

Your privacy is important to us and we recognise our responsibility to protect the privacy of your personal information.

We believe that the responsible use of personal information collected on its website is critical to its business objectives and reputation.
If you have any questions or comments about our administration of your personal information, please contact us.

Cookies

We do not store cookie information.


Access to Information Collected

We do not make any attempt to identify our users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our ISP's logs.

 

Use of Information Collected

We only record your email address if you send us a message. Your email address is only used for the purposes for which it was provided. It will not be added to a mailing list or used for any other purpose without your consent.

Personal information provided by you is retained only for as long as is necessary to fulfil the purposes for which the information was collected or as required by law.

 

Newsletters and Promotional Email

If you have chosen to receive any of our regular newsletters or indicate you would like to receive information about upcoming or interesting titles in a particular genre, we will use the information you supply for that purpose only.

Unless you indicate otherwise, we may use information collected to occasionally advise you of special offers or events, or of changes relating to this web site.
If you no longer wish to receive any of the above notifications, you may unsubscribe to any mailing at anytime.

 

Security

We take the issue of customer security very seriously, and we are dedicated to the protection of this security and the information you give us. Any information we receive is treated with utmost care, and will not be disclosed to third parties for any reason. All customer information is considered confidential, and will never be sold, rented or shared.

Links to other companies
From time to time our  websites may contain links to and from websites of our partner networks, advertisers or other third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies before you submit any personal data to these websites.

Changes of privacy policy

We reserve the right to amend or update this privacy policy from time to time without notice, in particular in response to changes in applicable data protection and privacy legislation. Please check this Privacy Policy periodically to inform yourself of any changes. All updates will be published at this website.

 

Contact us

If you have any questions or suggestions regarding our privacy policy, please contact us at info@expressbooksaustralia.com.au

  

Returns, Refunds and Exchanges

We always try to help you to find resources that meet your exact requirements.

If you have questions about a product’s specifications or whether it is suitable for your needs, please feel free to contact us with any queries before you purchase it.

Changing your mind

We do understand that sometimes you may accidentally select the wrong product or change your mind.

We generally accept change-of-mind returns on items purchased from us, except digital products and software, as long as the products were selected from stock and are in saleable condition. We cannot accept returns of special orders where we especially ordered the goods in for you. We will consider requests for returns or exchanges based on the above criteria.

 

Faulty products

You are entitled to return goods you have purchased from us if they are faulty or otherwise different to what is described on the packaging or what was represented at the point of sale.

If you need to return a faulty product. Contact us but you must do so immediately you become aware of the fault and we will do our utmost to resolve the problem or replace the product as quickly as it is possible.

Please do not ship products back to us for return until we have authorised your return.

 

Returns and receipts

Unfortunately, we cannot grant a refund or exchange without your purchase receipt. Please keep your receipt.

We may at our discretion issue a credit note for items returned in mint condition within 14 days

 

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